COVID-19 Prevention & Health Policy - Click Here

Covid-19 Prevention and Health Policy

COVID-19 PREVENTION AND HEALTH POLICY

(Updated April 7, 2021)

We at Hot Shot Chocolate have enacted significant measures to provide a safe environment for our staff and clientele during COVID-19, and we are strictly following guidelines put in place by Public Health Ontario and other government agencies.  

  • Hot Shot Chocolate continues to operate but with reduced response levels

  • Hot Shot Chocolate in person events suspended during lockdown. We have created an online virtual event option available to customers in it's place.
  • Operations and customer support are continuing to be coordinated through the normal channels.

  • Email correspondence is our preferred communication channel unless your need is an emergency

  • Double measures in cleanliness and sanitation of product production space.
  • Contactless curbside pickup is encouraged for local Toronto orders. Shipping options are also available. Masks are mandatory.
  • Although we are open, we are not a retail storefront business open to public so we do not have outside visitors. Contactless, curbside pickup only at our location.

  • Social distancing is mandatory within our facilities

  • All staff are instructed there is to be zero physical contact in the workplace

  • The use of other peoples work phones, keyboards and equipment is forbidden

Enhanced Hygiene measures include:

We are taking extra precautions to keep safe while we continue to produce our chocolates at our facility in Toronto. These measures include re-doubling our already rigorous cleaning procedures using premium disinfectant and sanitizer and ensuring that frequently-touched surfaces and items are regularly and thoroughly disinfected. 


We have ensured that hand sanitizer is freely available and have multiple handwashing stations accessible. We highly encourage frequent & consistent hand washing as well if anyone is feeling unwell to stay home and isolate for symptoms/speak with your physician to ensure the safety of others and prevention of spread of virus.


All door handles, light switches and common areas are washed down with sanitizer/disinfectant 3 times a day as a minimum.


Event Bookings adjusted:

In order to follow public health guidelines, we currently are not offering our in-person workshops.  

Delivery and Shipping Policy updated


We have adjusted our shipping and delivery policies in accordance with public health guidelines. We offer contactless curbside pickup in Toronto & shipping within Ontario. Please see our shipping and delivery FAQs for more information. 


Cancellation Policy Adjusted


As we’re currently not offering in-person public workshops, clients may keep their credit on file until we are ready to re-book classes or use their credits to purchase our products. Please feel free to contact us to re-book.


Refunds


Refunds are not available for purchases or for any event ticket purchases, however we will happily provide credit towards an alternate workshop date, or store credit to purchase chocolate products online.

Refunds will be issued for private party deposits in the event of cancellation due to covid-19.

External Deliveries or maintenance operatives

  • Deliveries will be made but signatures of goods received will not be needed, instead a photo or other form of confirmation will be made.

  • When conducting any maintenance our engineers will wear protective gloves and mask if available

  

External Deliveries or maintenance operatives

  • Deliveries will be made but signatures of goods received will not be needed, instead a photo or other form of confirmation will be made.

  • When conducting any maintenance our engineers will wear protective gloves and mask if available

Contact Info

Please feel free to contact us with any questions or concerns:

kelly@hotshotchocolate.com